Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Shahana Collection. Throughout the site, the terms “we”, “us” and “our” refer to Shahana Collection.

By visiting our website and/or purchasing from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including any policies referenced within this website.

These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website or placing an order. By accessing or using any part of the site, you agree to these Terms of Service. If you do not agree to all terms and conditions stated here, you may not access the website or use our Services.

We reserve the right to update or modify these Terms at any time by posting changes to this page. Continued use of the website following any updates constitutes acceptance of those changes.

Our website is powered by Shopify Inc., which provides the e-commerce infrastructure supporting our online store and Services.

SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have provided consent for any minor dependents to use this website under your supervision.

You may not use our products or Services for any unlawful or unauthorised purpose or violate any applicable laws while using the website.

You must not transmit malicious code, viruses, or any material intended to interfere with the functionality or security of the website or Services.

We reserve the right to refuse Service or terminate access to the website where misuse, abuse, fraud, or violation of these Terms is identified.

SECTION 2 — MADE-TO-ORDER FULFILMENT

Shahana Collection operates through a curated made-to-order fulfilment model.

Most pieces available through Shahana Collection are not held as standard inventory and are instead individually secured and prepared upon order through our curated designer network.

As a result:

preparation and dispatch timelines may vary between designers and collections,
certain pieces may require extended preparation periods during seasonal demand,
minor variations in detailing, embroidery placement, fabric tone, or finishing may naturally occur due to handcrafted and production-based processes.

By placing an order, customers acknowledge and accept the made-to-order nature of the platform and associated fulfilment timelines.

SECTION 3 — PRODUCTS & SERVICES

Certain products or Services may be available exclusively online and may have limited availability.

We make every reasonable effort to display product imagery, colours, and descriptions as accurately as possible. However, we cannot guarantee that device displays or screens will present colours and textures with complete accuracy.

We reserve the right to:

limit product availability,
limit quantities purchased,
discontinue products,
update product information,
modify pricing without prior notice.

Product availability may vary depending on designer production schedules and sourcing conditions.

SECTION 4 — ORDERS, BILLING & ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel orders at our discretion.

This may include orders that appear fraudulent, high-risk, duplicated, abusive, or inconsistent with our policies.

Customers agree to provide accurate and complete billing, shipping, and contact information for all purchases.

If changes are required regarding an order, we may attempt to contact customers using the information provided during checkout.

SECTION 5 — SHIPPING & DELIVERY

Estimated fulfilment and dispatch timelines are communicated on product pages and may vary depending on designer preparation timelines and collection availability.

Delivery estimates are provided as guidance and should not be interpreted as guaranteed delivery dates.

Once dispatched, shipment timelines may vary depending on destination country, customs processing, courier operations, weather conditions, or external delays beyond our control.

Tracking information is provided once shipment has been processed and made available by the courier.

SECTION 6 — RETURNS, EXCHANGES & CANCELLATIONS

As each item is individually sourced and prepared upon order, returns, exchanges, or cancellations based on personal preference cannot be accommodated once order processing or designer preparation has begun.

Customers are encouraged to carefully review:

product descriptions,
size guides,
measurements,
fulfilment timelines,
and product imagery before placing an order.

In the rare event of an incorrect item, verified defect, or significant fulfilment discrepancy, our team will review the matter with priority and care.

Where appropriate, resolution may involve coordination with the originating designer.

SECTION 7 — PRODUCT REPRESENTATION & VARIATIONS

Many products available through Shahana Collection involve handcrafted, embroidered, embellished, or production-based detailing.

As a result, slight variations may naturally occur between pieces, including but not limited to:

embroidery placement,
embellishment positioning,
fabric tone,
stitching details,
finishing elements.

Such variations are considered part of the nature of made-to-order designer production and do not automatically constitute defects or inaccuracies.

SECTION 8 — OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide access to third-party tools, services, or links that are operated independently from Shahana Collection.

We do not control or assume responsibility for third-party websites, tools, payment gateways, shipping providers, or external services.

Use of third-party services is at your own discretion and subject to their respective terms and policies.

SECTION 9 — USER SUBMISSIONS & FEEDBACK

If you submit feedback, reviews, suggestions, or other materials to us, you agree that we may use, reproduce, edit, publish, or distribute such content without restriction or compensation.

You agree not to submit unlawful, abusive, defamatory, misleading, or infringing material through the website or associated communication channels.

We reserve the right to remove or refuse content that violates these Terms or applicable laws.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

By using the website, you consent to the collection and use of information in accordance with our Privacy Policy.

SECTION 11 — ACCURACY OF INFORMATION

We aim to ensure all information presented on the website is accurate and current. However, occasional inaccuracies, typographical errors, or omissions may occur.

We reserve the right to correct, update, or modify website content, product information, pricing, or availability without prior notice.

SECTION 12 — PROHIBITED USES

You may not use the website or Services:

for unlawful purposes,
to violate intellectual property rights,
to interfere with website security,
to transmit malicious software,
to collect personal data unlawfully,
to engage in abusive, fraudulent, or harmful conduct.

Violation of these Terms may result in termination of access to our Services.

SECTION 13 — DISCLAIMER OF WARRANTIES

The website and Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted, secure, or error-free operation of the website or Services.

To the fullest extent permitted by law, Shahana Collection disclaims all warranties relating to merchantability, fitness for a particular purpose, and non-infringement.

SECTION 14 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Shahana Collection shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, Services, or products.

This includes, without limitation:

loss of profits,
loss of revenue,
loss of opportunity,
delays,
data loss,
or business interruption.

Our liability shall in all cases be limited to the maximum extent permitted under applicable law.

SECTION 15 — INDEMNIFICATION

You agree to indemnify and hold harmless Shahana Collection and its affiliates, partners, service providers, contractors, and representatives from any claims, liabilities, damages, or expenses arising from your breach of these Terms or misuse of the website or Services.

SECTION 16 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of the United Kingdom.