Terms & Conditions
# PRIVACY POLICY
Last Updated: 10 May 2026
This Privacy Policy describes how Shahana Collection (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from shahana.uk (the “Site”).
By using our website, you agree to the practices described within this Privacy Policy.
---
# CONTACT
For questions regarding this Privacy Policy, data requests, or privacy-related concerns, please contact:
Shahana Collection
Email: [contact@shahana.uk](mailto:contact@shahana.uk)
---
# PERSONAL INFORMATION WE COLLECT
When you visit the Site, place an order, or contact us, we may collect certain personal information necessary to provide our Services and improve your experience.
This may include:
* name,
* billing and shipping address,
* email address,
* phone number,
* payment information,
* order history,
* browser and device information,
* IP address,
* browsing behaviour and interactions with the Site.
---
# HOW WE COLLECT INFORMATION
We collect information through:
* direct interactions with you,
* orders placed through the website,
* cookies and tracking technologies,
* analytics tools,
* customer support communications,
* marketing and advertising integrations.
Some information is collected automatically when you access or browse the Site.
---
# HOW WE USE YOUR INFORMATION
We use personal information to:
* process and fulfil orders,
* provide customer support,
* communicate regarding purchases and fulfilment,
* improve website functionality and user experience,
* detect fraud and protect the security of the Site,
* provide relevant marketing communications where permitted,
* comply with legal and regulatory obligations.
---
# ORDER FULFILMENT & SERVICE PROVIDERS
To operate our Services, we may share necessary information with trusted third-party providers involved in:
* ecommerce infrastructure,
* payment processing,
* shipping and fulfilment,
* fraud prevention,
* analytics,
* advertising and marketing services.
These providers may include Shopify, payment gateways, shipping carriers, and marketing platforms used to support our operations.
Information is shared only where reasonably necessary for operational, legal, or fulfilment purposes.
---
# SHOPIFY
Our store is hosted on Shopify Inc., which provides the ecommerce platform powering our online store.
You can read more about how Shopify processes personal information here:
https://www.shopify.com/legal/privacy
---
# MARKETING & ADVERTISING
We may use cookies, analytics tools, and advertising technologies to better understand how visitors interact with the Site and to provide relevant marketing communications.
This may include services such as:
* Google Analytics,
* Meta/Facebook advertising,
* Shopify Audiences,
* remarketing and advertising integrations.
These technologies may collect information relating to browsing behaviour, device activity, interactions with advertisements, and purchase activity.
You may opt out of certain targeted advertising services through your browser settings or relevant advertising platforms.
---
# COOKIES
Our website uses cookies and similar technologies to:
* maintain website functionality,
* remember preferences,
* improve performance,
* support analytics,
* personalise user experience,
* assist with marketing and advertising activities.
Some cookies are essential for the operation of the website and checkout process.
Most browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may affect website functionality and portions of the Site may not operate correctly.
For detailed information regarding Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies
---
# DATA RETENTION
We retain personal information for as long as reasonably necessary to:
* fulfil orders,
* provide customer support,
* maintain business records,
* comply with legal obligations,
* resolve disputes,
* enforce agreements.
Customers may request deletion of personal information where applicable under relevant privacy laws.
---
# GDPR RIGHTS (EEA & UK USERS)
If you are located within the European Economic Area or the United Kingdom, you may have the right to:
* access personal information we hold about you,
* request correction of inaccurate information,
* request deletion of personal information,
* object to certain processing activities,
* request transfer of your information,
* withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the information listed above.
---
# CCPA RIGHTS (CALIFORNIA USERS)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:
* request access to collected personal information,
* request deletion of personal information,
* request correction of inaccurate information.
Requests may be submitted through our contact information above.
---
# AUTOMATED FRAUD PREVENTION
To help protect our website and customers, certain automated fraud prevention systems may be used through Shopify and related payment providers.
These systems may temporarily restrict transactions, IP addresses, or payment attempts identified as potentially high-risk or fraudulent.
---
# THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of external websites not operated by Shahana Collection.
---
# SECURITY
We implement commercially reasonable measures intended to help protect personal information and maintain the security of our website and Services.
However, no online transmission or storage system can be guaranteed to be completely secure.
---
# CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with the revised effective date.
---
# CONTACT & COMPLAINTS
If you have questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please contact:
Shahana Collection
Email: [contact@shahana.uk](mailto:contact@shahana.uk)
If you are not satisfied with our response, you may have the right to contact your local data protection authority where applicable.