Privacy policy

PRIVACY POLICY

Last Updated: 10 May 2026

This Privacy Policy describes how Shahana Collection (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, browse, interact with, or make a purchase from shahana.uk (the “Site”).

By using this Site, you agree to the practices described within this Privacy Policy.

CONTACT

For questions regarding this Privacy Policy, personal data requests, or privacy-related concerns, please contact:

Shahana Collection
Email: contact@shahana.uk

PERSONAL INFORMATION WE COLLECT

When you visit the Site, place an order, communicate with us, or interact with our Services, we may collect certain personal information necessary to operate our business and provide our Services.

This information may include:

name,
billing and shipping address,
email address,
phone number,
payment and transaction information,
order history,
customer support communications,
browser and device information,
IP address,
interaction data and browsing behaviour on the Site.

HOW WE COLLECT INFORMATION

Information may be collected through:

orders placed through the Site,
account or checkout interactions,
cookies and similar technologies,
analytics and marketing tools,
customer support inquiries,
email or messaging communications,
interactions with advertisements or marketing campaigns.

Certain information is collected automatically when you browse or interact with the Site.

HOW WE USE YOUR INFORMATION

We use personal information to:

process and fulfil orders,
coordinate sourcing and fulfilment operations,
communicate regarding purchases, dispatches, and customer support,
provide order updates and shipping information,
improve website functionality and customer experience,
analyse website performance and visitor behaviour,
detect fraud, abuse, or suspicious activity,
provide marketing communications where permitted,
comply with legal and regulatory obligations.

ORDER FULFILMENT & THIRD-PARTY SERVICES

To operate our Services, we may share limited personal information with trusted third-party providers involved in:

ecommerce infrastructure,
payment processing,
shipping and logistics,
fraud prevention,
analytics,
customer communications,
advertising and marketing services.

These providers may include Shopify, payment gateways, shipping carriers, analytics providers, and advertising platforms used to support our operations.

Information is shared only where reasonably necessary for operational, fulfilment, security, or legal purposes.

SHOPIFY

Our store is powered by Shopify Inc., which provides the ecommerce infrastructure used to operate our online store.

You can learn more about Shopify’s privacy practices here:

https://www.shopify.com/legal/privacy

COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to:

maintain core website functionality,
support secure checkout processes,
remember user preferences,
improve website performance,
analyse visitor interactions,
personalise user experience,
support advertising and remarketing activities.

Some cookies are essential for the operation of the Site and cannot be disabled without affecting website functionality.

Most browsers allow users to manage or disable cookies through browser settings. Please note that disabling cookies may affect portions of the Site and certain Services may not function properly.

For additional information regarding Shopify-related cookies, please visit:

https://www.shopify.com/legal/cookies

MARKETING & ADVERTISING

We may use advertising and analytics services to better understand website usage and provide relevant marketing communications.

These services may include:

Google Analytics,
Meta/Facebook advertising,
Shopify Audiences,
remarketing and behavioural advertising platforms.

These technologies may collect information relating to browsing activity, device information, interactions with advertisements, and purchase behaviour.

You may opt out of certain targeted advertising services through your browser settings or relevant advertising platforms.

Useful resources include:

Facebook Ads Settings:
https://www.facebook.com/settings/?tab=ads

Google Ads Settings:
https://www.google.com/settings/ads

Digital Advertising Alliance Opt-Out:
https://optout.aboutads.info/

DATA RETENTION

We retain personal information for as long as reasonably necessary to:

fulfil orders and customer requests,
maintain business and transaction records,
provide customer support,
comply with legal obligations,
resolve disputes,
enforce our policies and agreements.

Customers may request deletion of personal information where applicable under relevant privacy laws.

GDPR RIGHTS (EEA & UK USERS)

If you are located within the European Economic Area or the United Kingdom, you may have rights under applicable data protection laws, including the right to:

access personal information we hold about you,
request correction of inaccurate information,
request deletion of personal information,
object to certain processing activities,
request restriction of processing,
request transfer of your information,
withdraw consent where applicable.

Requests may be submitted through the contact details listed above.

CCPA RIGHTS (CALIFORNIA USERS)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

request access to collected personal information,
request deletion of personal information,
request correction of inaccurate information.

Requests may be submitted using the contact information listed above.

AUTOMATED FRAUD PREVENTION

To help protect our customers and business operations, certain automated fraud prevention systems may be used through Shopify, payment providers, and security services.

These systems may temporarily restrict transactions, payment attempts, or access identified as potentially high-risk or fraudulent.

INTERNATIONAL DATA TRANSFERS

Your information may be processed or stored outside your country of residence, including through Shopify infrastructure and third-party service providers located internationally.

Where applicable, we take reasonable measures intended to ensure personal information remains protected under relevant data protection standards.

THIRD-PARTY LINKS

The Site may contain links to third-party websites or services not operated by Shahana Collection.

We are not responsible for the privacy practices, policies, or content of third-party websites.

SECURITY

We implement commercially reasonable technical and organisational measures intended to help protect personal information and maintain the security of our Services.

However, no online transmission or storage system can be guaranteed to be completely secure.